At the Australian Hypnosis Training Academy, we are committed to providing excellent training and exceptional customer service. We value your feedback and take complaints seriously. This Complaints Policy outlines the process for addressing and resolving any concerns or complaints you may have.

 

1. Communication Channels

1.1 We encourage you to communicate any complaints or concerns directly to us. You can contact us using the following channels:

- Phone: 0422741041

- Email: admin@australianhypnosistrainingacademy.com.au

 

2. Complaint Resolution Process

2.1 Initial Contact: If you have a complaint, please address it to Greg Thompson, the designated person responsible for handling complaints at the Australian Hypnosis Training Academy. You can reach Greg Thompson via phone or email, as provided above.

2.2 Complaint Submission: When submitting your complaint, please provide the following details:

• Your name and contact information.
• A clear description of the complaint, including relevant dates, times, and individuals involved.
• Any supporting documentation or evidence that may assist in the investigation of your complaint.

2.3 Acknowledgment of Complaint: We will acknowledge receipt of your complaint within 6 business days upon receiving all necessary information.

2.4 Complaint Investigation: We will conduct a thorough and impartial investigation into your complaint. This may involve gathering additional information, interviewing relevant parties, and reviewing any relevant records or documentation.

2.5 Complaint Resolution: We will strive to resolve your complaint in a timely and fair manner. We aim to provide a resolution within 11 business days of acknowledging your complaint. If more time is required to investigate and address the matter adequately, we will keep you informed of the progress and provide regular updates.

2.6 Communication: We will maintain open lines of communication throughout the complaint resolution process. We will promptly respond to any requests for updates or additional information.

 

3. External Escalation

3.1 If, after following the internal complaint resolution process, you feel that your complaint has not been adequately addressed, you may choose to submit your complaint to the Australian Competition and Consumer Commission (ACCC). The ACCC is an external regulatory body that oversees consumer rights and business practices.

3.2 Contact details for the ACCC:

Australian Competition and Consumer Commission (ACCC)

Website: www.accc.gov.au

 

4. Confidentiality and Privacy

4.1 All complaints received will be treated confidentially and handled in accordance with our Privacy Policy. We will only disclose information relating to your complaint to those individuals directly involved in its resolution.

 

5. Continuous Improvement

5.1 At the Australian Hypnosis Training Academy, we view complaints as opportunities for growth and improvement. We appreciate your feedback and will use it to enhance our training programs and customer service.

 

We value your commitment to bringing any concerns to our attention and assure you that all complaints will be taken seriously and addressed promptly and fairly. We are dedicated to ensuring your satisfaction and maintaining the highest standards of professionalism and quality.

If you have any questions or require further information regarding our Complaints Policy, please do not hesitate to contact us using the provided contact details.